Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact VCLA customer service:

Email: Send us a message
Phone: (866) 613-3292 (toll free, US and Canada only)
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact VCLA customer service:

Email: Send us a message
Phone: (866) 613-3292 (toll free, US and Canada only)
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

If you need directions or information about how to find your test center:

Web: www.pearsonvue.com/vcla opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Email: Send us a message
Phone: (866) 613-3292 (toll free, US and Canada only)
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

To request alternative testing arrangements:

  1. Review the Alternative Testing Arrangements section of this website
  2. Register for your test
  3. Submit your alternative testing arrangements request form, including all required documentation
    Alternative Testing Arrangements Request Form for Computer-Based Testing in a Test Center
    Alternative Testing Arrangements Request Form for Online-Proctored Exams

Email: Send us a message
Phone: (866) 613-3292 (toll free, US and Canada only)
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
Submit Materials: To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Contact Virginia Department of Education Division of Teacher Education and Licensure for information about licensure requirements.

Web: Licensing Unit: www.doe.virginia.gov/teaching/licensure/ opens in a new window.
Phone: (800) 292-3820
Mail: Virginia Department of Education:
Division of Teacher Education
P.O. Box 2120
Richmond, VA 23218-2120

Live customer support will not be available during the following holidays:

Dec 25–26, 2025
Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, 2026
Sep 7, 2026
Nov 26–27, 2026
Dec 25, 2026

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